Dear Helpdesk, Can i request a new authorization code for again S/N : I1E-414A-PTKMLFPU Username is spytl This is because a virus attack came back from the backup date i formatted last week, so sorry for the troubling again , beside that i also have this problem for my other notebook,so i""m prepare to format it. Can i have that new authorization code. S/N : I1E-414A-PTKMLDZ2 Username is spytls1 Thank you Regards, Jarick